THANK YOU FOR CHOOSING US!

We truly appreciate your order and the trust you've placed in us. Your order details have been successfully submitted, and our team will contact you to confirm your purchase and delivery information.

Please keep your mobile phone available for updates. We look forward to serving you!

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Discover personal wellness essentials with VELORA, where your preferences, comfort, and shopping experience matter. Message our team whenever you need assistance.

 TERMS OF SERVICE

1. Product Information
 VELORAoffers personal wellness essentials and related products. Product descriptions, images, specifications, and prices are provided to help customers make informed purchasing decisions. Actual product appearance and packaging may vary slightly.

2. Orders and Confirmation
Submitting an order form does not automatically guarantee order acceptance. Our team may contact you to verify your order details, product availability, contact number, and delivery address before processing your purchase.

3. Pricing and Promotions
All prices are displayed in Philippine pesos unless otherwise stated. Promotional offers, discounts, and freebies are subject to the specific terms indicated in the applicable promotion. Prices and product availability may change, but confirmed orders will be handled according to the terms communicated at confirmation.

4. Payment Methods
Available payment methods may include Cash on Delivery (COD) and other payment options displayed during checkout. COD availability depends on the delivery location and applicable shipping restrictions. Customers who select advance payment must follow the payment instructions provided by our team.

5. Shipping and Delivery
VELORA offers shipping to eligible locations within the Philippines. Delivery timelines are estimates and may be affected by courier operations, weather, holidays, and other circumstances beyond our control. Customers are responsible for providing accurate and complete delivery information.

6. Cancellations and Returns
Customers should contact our team as soon as possible if they wish to cancel or modify an order. Cancellation may not be possible once an order has been processed or dispatched.

Due to the personal nature of certain wellness products, returns or exchanges may be subject to hygiene requirements and applicable consumer protection laws. Defective, damaged, incorrect, or incomplete orders should be reported promptly so our team can assist with the appropriate resolution.

Nothing in this policy is intended to remove any rights available to customers under applicable Philippine law.

7. Privacy and Personal Information
Personal information collected through our order form may be used for order verification, payment processing where applicable, shipping, delivery coordination, and customer support. VELORA will handle personal information in accordance with its Privacy Policy and applicable Philippine data privacy laws.

8. Responsible Use
Customers are responsible for reviewing product descriptions, specifications, care instructions, and safety information before use. Products should be used only as intended and in accordance with the manufacturer's instructions.

9. Customer Support
For questions about products, orders, payments, shipping, or returns, customers may contact VELORA through our official Facebook page or designated customer service channels.

10. Changes to These Terms
VELORA may update these Terms of Service when necessary. Updates will be posted on this page with a revised date. Changes will not override rights or obligations that have already accrued under applicable law.

11. Agreement
By submitting an order through our website, you acknowledge that you have read and understood these Terms of Service.

Thank you for choosing VELORA. Your comfort, your choice.

VELORA — PRIVACY POLICY 🔒

At VELORA, your privacy matters to us. We collect personal information such as your name, contact number, delivery address, and order details to process your purchases, arrange delivery, and provide customer support.

Your information may be shared with authorized delivery, payment, and service providers when necessary to fulfill your order. We do not sell your personal information and take reasonable steps to protect it against unauthorized access or disclosure.

You may request access to or correction of your personal information, subject to applicable laws.

For privacy-related questions or concerns, please contact us through our official VELORA Facebook page.

Thank you for trusting VELORA! 💗

VELORA — RETURN & REFUND POLICY

At VELORA, customer satisfaction matters to us. Please check your order details carefully before submitting your purchase.

Due to the personal nature of our wellness products, returns and exchanges may be subject to hygiene and product condition requirements.

If you receive a damaged, defective, incorrect, or incomplete item, please contact us with your order details and clear photos or videos as evidence so we can review your concern and provide an appropriate resolution.

Refunds, replacements, or exchanges will be handled according to the circumstances and applicable Philippine consumer protection laws.

For assistance, please message our official VELORA Facebook page.

Thank you for choosing VELORA! 💗